COMPANY CAN POTENTIALLY BE SUED FOR NON-COMPLIANCE

GetHuman1153862's customer service issue with Facebook from September 2018

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The issue in GetHuman1153862's own words
Business Page Name Change ... I am the admin, the owner and the creator of Kinkster NYC. I currently have a page that is coded as Kinkster MAG. However, I have been requesting a page name change because of a legal TRADEMARK Issue. **I've sent the documents and you're still denying the request. It's like no-one is reading the what I write or attach because I get canned denial statements. **I have to comply with this name change. It's been changed on Instagram, Twitter, YouTube, BUT FACEBOOK is giving us a huge headache. **We have a co-existing agreement with another company for trademark purposes and in the agreement, we agreed that all of our products will be listed as Kinkster NYC in order to co-exist in the marketplace. **My business can be SUED if we do not comply and FACEBOOK is putting at risk. I need someone to immediately change this, it's time sensitive. I've gone through the proper channels and still getting the runaround.**You have to do better when you're working with businesses that have legal issues and require changes outside of your standard practices. This is insane when we also invested in getting our following, we are not going to create a new page and lose all of our followers that we actually paid for through promotions via Facebook ads. **Whoever is reading the support tickets should not handle requests if they can't determine what's not typical BS requests. I'm a business, not an individual, you can potentially damage a business if you don't be careful.**Corey Washington**** *** **********@***.com
I am the admin, the owner and the creator of Kinkster NYC. I currently have a page that is coded as Kinkster MAG. However, I have been requesting a page name change because of a legal TRADEMARK Issue. I've sent the documents and you're still denying the request. It's like no-one is reading the what I write or attach because I get canned denial statements. ****We have a co-existing agreement with another company for trademark purposes and in the agreement, we agreed that all of our products will be listed as Kinkster NYC in order to co-exist in the marketplace.
Change the name of our page to Kinkster NYC
We're a small business but have purchased ads, continue to promote and use Facebook and follow all guidelines.
Sent in * tickets appealing and nothing. I also send copies of the co-existing agreement.
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Facebook

Facebook Pages
Customer service issue
Reported by GetHuman1153862
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 143469 others
0 customers following this

Timeline

GetHuman1153862 started working on this issue
Sep 17th, 2018 11:41am

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