Good Day.**This is Waldemar Verbo from Philippines. I need help to get back my account...

GetHuman1146564's customer service issue with Facebook from September 2018

2 views | 143164 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1146564 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1146564 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1146564's own words
Good Day.**This is Waldemar Verbo from Philippines. I need help to get back my account. My facebook is WALDI VERBO (Waldi is my nickname)**Can you help me fix this coz this is my company*business facebook account and I have clients to talk to.**"We’ve detected suspicious activity on your Facebook account and have temporarily locked it as a security precaution.*It’s likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing. Learn more in the Help Center.*Over the next few steps we’ll walk you through a security check to help secure your account, and let you log back in."***It is said temporarily locked but I cannot do the security check because it gets error. Even when I entered my birthday which is April **, ****.*I also contacted the facebook main in California but it says that phone support is not available and just see the Help Center at facebook. I also forget password and change it but it directs me to security check. Also, I already send my concern to GETHUMAN but it didnt help me in solving my problem**If you have Contact Number of Facebook Philippines please let me know coz im having hard time in contacting you. I badly need my facebook back. Please?**Please help me with this problem. Attached are my IDs and Birth Certificate because I dont have passport and Drivers License.**I cannot open my account since September **, **** (Friday night).

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Facebook

Customer service issue
Reported by GetHuman1146564
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 143164 others
0 customers following this

Timeline

GetHuman1146564 started working on this issue
Sep 17th, 2018 3:03am