I do not have access to the items to recover my password

GetHuman-mykailia's customer service issue with Facebook from September 2018

4 views | 142995 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman-mykailia's own words
Create a new password ... I created my Facebook account under my highschool email. I also recently changed my password due to a hacker messaging me from my aunt's facebook. I can't remember what the new password is and because I was a **** graduate when I called the school to recover my email account they said that it couldn't be done because the emails were shut down shorty after we graduate. I was not aware of this and since I can't remember my new Facebook password it won't allow me to add my new email address. I did however add my new phone number. I just recently got it changed due to harassing phone calls. I am still logged into my account on my phone because I cannot remember the password and have no other way to reset it. The app doesn't give me any other options on how to recover or change my password but I really don't want to start over with a new account.
I really don't want to start over and lose all my pictures I've shared and friends I have.
If possible I would like to be able to to change my password through my new phone number I put on my account. If needed I could answer questions about the account information to prove the account belongs to me.
I've had this Facebook for over two years. But I did have a account before this that I had to delete under the name kailia mclevain
I've looked at all the categories on the help center and none really helped at all.
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Facebook app and messanger
Customer service issue
Reported by GetHuman-mykailia
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 142995 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-mykailia started working on this issue
Sep 16th, 2018 10:45pm