On Friday September **th **** around *:** I started having trouble with my account it w...

GetHuman1150786's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1150786's own words
On Friday September **th **** around *:** I started having trouble with my account it was telling me my session had expired and I needed to log back in. I began to log back in and had trouble with my password. I then reset the password and it started to tell me to verify my account by given them a file. I gave them a picture in which I have as a profile picture and it then proceeded to say they will get back to me. I then got an email telling me to send some form of I to verify myself with drivers license birth certificate bank statement ect. Something VERY STRANGE... *I cannot get into my Facebook Account nor my Messager I am under the impression that I'VE BEEN HACKED!!*This has never happened to me before as I use it on my phone never a home computer and it is for School and Work besides keeping in contact with family and friends. What is also strange us I'm getting my daughters notifications and we are not even friends. How weird is that.*PLEASE PLEASE help me recover my Facebook account

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Customer service issue
Reported by GetHuman1150786
Sep 16th, 2018 - 4 years ago
Seen by 5 customers so far
Similar issue to 142534 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1150786 started working on this issue
Sep 16th, 2018 2:34pm
GetHuman1150786 indicated the issue is not fixed yet.
Sep 17th, 2018 5:01pm
GetHuman1150786 indicated the issue is not fixed yet.
Sep 20th, 2018 9:39am