Hi Team,**Greetings..!**My name is Sunita Verma and I am Facebook user scince ****.**I...

GetHuman-sumideep's customer service issue with Facebook from September 2018

9 views | 142396 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sumideep will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sumideep can let us know if they help or not.
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The issue in GetHuman-sumideep's own words
Hi Team,**Greetings..!**My name is Sunita Verma and I am Facebook user scince ****.**I recently upgraded my phone to oppo *s and previously I was using Samsung Galaxy prime.**When I switched phones and try logging I to my Facebook account, I realised Facebook is not able to recognize my email address which was very starnge for me at the same time I also noticed that there is different number which was Configured when i signed up for Facebook and now I do not have access for that phone number anymore.**Now the challenge is I am not able to access my account and niether am able change the password.**I love using Facebook and now all of sudden I am feeling helpless and irritated as well at the same time, inspite of multiple effort, I can't access my own account and it is one of the best way to be in touch with my family members and my friends.**I request you to please take some kind of action and help me out with this situation. **Do let me know in case of any questions and I can follow up accordingly.**Looking forward to your reply.**Regards *Sunita Verma *(Facebook user)

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Facebook

Customer service issue
Reported by GetHuman-sumideep
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 142396 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sumideep started working on this issue
Sep 16th, 2018 11:32am
GetHuman-sumideep indicated the issue is not fixed yet.
Sep 17th, 2018 11:47am
GetHuman-sumideep indicated the issue is not fixed yet.
Sep 17th, 2018 11:49am

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