My facebook account has been temporarily locked and it says i need to prove my identity...

GetHuman-annezoic's customer service issue with Facebook from September 2018

16 views | 142342 similar | 1 following
Help with my Facebook issue
GetHuman-annezoic's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annezoic will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annezoic can let us know if they help or not.
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Before contacting them, items GetHuman-annezoic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-annezoic's own words
My facebook account has been temporarily locked and it says i need to prove my identity, but at first the continue button won't work. And then i tried to reset my password but still nothing happened for it was still locked. And the after sometime, the continue button worked and i identify my friends' pictures but after that it says Something went wrong and that fb is already fixing it. So i tried the other methods and i can't even remember how many times i tried different methods and also i changed my password countless times. And then i realized i already cannot search my account using other account. I tried to follow the fb instruction again but i was stuck at Something went wrong page. Please help me recover my account, that is so important to me. That account contains my daughter's photos from birth till now and my contacts and friends are there too. ** i am desperate already. Huhu. Don't know what else i can do ******

GetHuman-annezoic did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-annezoic
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 142342 others
1 customer following this

Timeline

GetHuman-annezoic started working on this issue
Sep 16th, 2018 10:15am
GetHuman-annezoic shared this issue with friends on Facebook
Sep 16th, 2018 10:16am