To make sure that this is your account, we need you to send us a photo or scanned copy...

GetHuman1150033's customer service issue with Facebook from September 2018

2 views | 142315 similar | 0 following
Help with my Facebook issue
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GetHuman1150033's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1150033 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1150033 can let us know if they help or not.
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Before contacting them, items GetHuman1150033 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1150033's own words
To make sure that this is your account, we need you to send us a photo or scanned copy of an item in group one from this list of IDs.*Some of the items that you can use are:*PassportTo make sure that this is your account, we need you to send us a photo or scanned copy of an item in group one from this list of IDs.*Some of the items that you can use are:*Passport*Driving licence*Marriage certificate*National ID card*Bear in mind that anything you directly upload here is encrypted and stored securely. Once we've resolved your issue, we'll delete the copy of your ID within ** days.*Back*Continue**Driving licence*Marriage certificate*National ID card*Bear in mind that anything you directly upload here is encrypted and stored securely. Once we've resolved your issue, we'll delete the copy of your ID within ** days.*Back*ContinueTo make sure that this is your account, we need you to send us a photo or scanned copy of an item in group one from this list of IDs.*Some of the items that you can use are:*Passport*Driving licence*Marriage certificate*National ID card*Bear in mind that anything you directly upload here is encrypted and stored securely. Once we've resolved your issue, we'll delete the copy of your ID within ** days.*Back*ContinueTo make sure that this is your account, we need you to send us a photo or scanned copy of an item in group one from this list of IDs.*Some of the items that you can use are:*Passport*Driving licence*Marriage certificate*National ID card*Bear in mind that anything you directly upload here is encrypted and stored securely. Once we've resolved your issue, we'll delete the copy of your ID within ** days.*Back*Continue

GetHuman1150033 did not yet indicate what Facebook should do to make this right.

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You can't login right now, we are reviewing your photo you send us.*I have been f...Your account was disabled because we determined that you are ineligible to use Fa...Facebook account says "you can't use facebook right now. we are reviewing a photo...
FIX: It appears that GetHuman actually fixed this issue. I do not know how it work...To get back on Facebook, upload a photo that clearly shows your face. Make sure t...My facebook account is not logging in, instead showing we are reviewing your phot...Showing you cannot login in your account we are reviewing your photo that you upl...
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Facebook

Customer service issue
Reported by GetHuman1150033
Sep 16th, 2018 - 3 years ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 142315 others
0 customers following this
Follow this issue to see how it gets fixed

Timeline

GetHuman1150033 started working on this issue
Sep 16th, 2018 9:31am

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