Dear facebook team, *It's Esraa ali, ** years old*From Egypt.*My concern is about My fa...
GetHuman-hwa_alla's customer service issue with Facebook from September 2018
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hwa_alla will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hwa_alla can let us know if they help or not.
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Before contacting them, items GetHuman-hwa_alla may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hwa_alla's own words
Dear facebook team, *It's Esraa ali, ** years old*From Egypt.*My concern is about My facebook account.. (www.facebook.com*ro*aa.mm)*It Was disabled since **** because of the name check. I use to put a different character instead of el E letter in the beginning of my name.. As I mentioned earlier that my name is Esraa, so facebook team decided to lock my account untill they confirm my name... And they asked me to send an ID to confirm my name. So i did that and sent them my passport screenshot. Then facebook kept showing a text saying (We'll take a look at the documents you submitted and get back to you).. *After that I couldn't find the email password to communicate with them via Email.. I found it couple of days ago. I checked three years ago, I found an email from facebook saying that my ID was rejected no Idea why. Maybe i was born in *-*-**** but i celebrate it *-*-**** so it *-*-**** on facebook which doesn't match my passport info since it says *-*-****..**After that I've sent them a reply for the email they sent me * years ago with another photo of my passport. They replied with an email says that they can't help me with that since the case is closed already.. Actually i don't know what to do.. *That account actually mean alot to me , it contains a lot of happy memories of me and my brother together.. Since he is no longer with me, he passed away two years ago..*Im really looking forward to reactivating the account. And have access on it.. *Please feel free to contact me anytime for further information.*And here the facebook email*H*****@***.com
GetHuman-hwa_alla did not yet indicate what Facebook should do to make this right.
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