Dear facebook team, *It's Esraa ali, ** years old*From Egypt.*My concern is about My fa...

GetHuman-hwa_alla's customer service issue with Facebook from September 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hwa_alla's own words
Dear facebook team, *It's Esraa ali, ** years old*From Egypt.*My concern is about My facebook account.. (*ro**It Was disabled since **** because of the name check. I use to put a different character instead of el E letter in the beginning of my name.. As I mentioned earlier that my name is Esraa, so facebook team decided to lock my account untill they confirm my name... And they asked me to send an ID to confirm my name. So i did that and sent them my passport screenshot. Then facebook kept showing a text saying (We'll take a look at the documents you submitted and get back to you).. *After that I couldn't find the email password to communicate with them via Email.. I found it couple of days ago. I checked three years ago, I found an email from facebook saying that my ID was rejected no Idea why. Maybe i was born in *-*-**** but i celebrate it *-*-**** so it *-*-**** on facebook which doesn't match my passport info since it says *-*-****..**After that I've sent them a reply for the email they sent me * years ago with another photo of my passport. They replied with an email says that they can't help me with that since the case is closed already.. Actually i don't know what to do.. *That account actually mean alot to me , it contains a lot of happy memories of me and my brother together.. Since he is no longer with me, he passed away two years ago..*Im really looking forward to reactivating the account. And have access on it.. *Please feel free to contact me anytime for further information.*And here the facebook email*H*****@***.com

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Customer service issue
Reported by GetHuman-hwa_alla
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 141780 others
0 customers following this


GetHuman-hwa_alla started working on this issue
Sep 15th, 2018 7:32pm