Your agent "Riley" has refused to escalate my ticket and stated that there would be no...

GetHuman-pyrestri's customer service issue with Facebook from September 2018

6 views | 141367 similar | 0 following
Help with my Facebook issue
GetHuman-pyrestri's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pyrestri will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pyrestri can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pyrestri's own words
Bring my account back from being disabled ... Your agent "Riley" has refused to escalate my ticket and stated that there would be no more contact for my ticket (Case ******************). My account was disabled. I am fighting this to the best of my ability, and will do whatever it takes to get my account back. I have made responses since then but I expect no reply from her*him. Please help. I can provide whatever information you need.
My friends and family keep contact through Facebook, and many of them don't have working phone numbers all the time, including myself. Plus, my mom's wedding photos were on there.
Either enable my account back, or give me my personal data back so I at least have it.
I have been loyal to Facebook for years. Like, the last decade plus. I have always reported material on the site that was inappropriate, and have always tried to keep an open mind during discussions.
Already tried the help desk multiple times. My ticket is in limbo where it says that it is open, but the bottom has a button to re-open, indicating the ticket is really closed. I can't get a response and any new tickets I try to make append to the old one.
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Facebook
Customer service issue
Reported by GetHuman-pyrestri
Sep 15th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 141367 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-pyrestri started working on this issue
Sep 15th, 2018 11:40am
GetHuman-pyrestri shared this issue with followers on Twitter
Sep 15th, 2018 11:43am
GetHuman-pyrestri shared this issue with your circles on Google+
Sep 15th, 2018 11:43am
GetHuman-pyrestri indicated the issue is not fixed yet.
Sep 16th, 2018 12:07pm
GetHuman-pyrestri indicated the issue is not fixed yet.
Sep 16th, 2018 12:26pm
GetHuman-pyrestri indicated the issue is not fixed yet.
Sep 16th, 2018 12:28pm
GetHuman-pyrestri indicated the issue is not fixed yet.
Sep 16th, 2018 12:28pm