Hi ive been locked out of my facebook account for over a year now, i believe my ex hack...

GetHuman1145681's customer service issue with Facebook from September 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1145681's own words
Hi ive been locked out of my facebook account for over a year now, i believe my ex hacked into it and changed the password and possibly the email and phone number, and now i can't even speak too him because he's in prison, he*whoever hacked it even accepted my friend request from my new facebook and replyed too mesaage's i sent them for a few weeks and then went dark, there's been absolutely no activity on it that i can see for a year now.*Ive tried everything i can find too gain access back.*It was my facebook for * years so i know i can prove its mine i just need too speak too someone, because the help centre answers just confuse me *I know old passwords and login usernames, there's heaps of pictures of me on there, and i can send in i.d. and*or video chat with someone too prove im not lying and i am who I'm claiming too be. *Please please help.*I moved country a few years ago and have fallen out of contact with so many family and friends because of this. *From Nicole Bancroft *(Current facebook name: Nicole Davenport) *(Locked facebook name: Nicole Davens)

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Facebook

Customer service issue
Reported by GetHuman1145681
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 140970 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1145681 started working on this issue
Sep 15th, 2018 1:08am