My Facebook account that I deleted in January this year's appears still to be active. I...

GetHuman1146163's customer service issue with Facebook from September 2018

14 views | 141113 similar | 0 following
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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1146163's own words
My Facebook account that I deleted in January this year's appears still to be active. I believe the account has been stolen. I no longer have access to the email or phone number on the account as they have both been changed. It appears when I attempted to log in with my old password that it also has been changed, as well as an unknown email address to myself on the account and linked to a what's app account which I have never had before. When I put in my old password the account says looks like you have used an old password, type current password which I do not know as I would say has Likley been changed. I don't have recovery info either as my old email and phone number since then has also been changed.*I can provide you with any additional info you require including photo ID, old phone number and passwords attached to the account. *I would like to stress that I am extremely concerned about my privacy and how potentially my Facebook account could be being used. For further peace of mind I would like the account disabled. *The user name on the account is *****@***.com*And phone number **********.*I am happy to provide you with any further information you require via email.*I thankyou for your time in investigating this matter and commend you toward your commitment for enhancing user privacy.*Kindest regards *Amanda Mantell

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Customer service issue
Reported by GetHuman1146163
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 141113 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1146163 started working on this issue
Sep 15th, 2018 4:36am