I was notified that someone was trying to access my account with a different email addr...

GetHuman-senm's customer service issue with Facebook from September 2018

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The issue in GetHuman-senm's own words
I was notified that someone was trying to access my account with a different email address and it asked me if it was me I selected no and went through the process of resetting my password that went through successful then I was notified about an hour later of the same thing from the same email so I reset my password again about * hours later the same thing happened to except for this time when I go in to reset my password it tells me my current password is typed incorrectly and I have double and triple checked it is not entered incorrectly so without that I cannot reset my password therefore I cannot get in to my account and somehow this other person obviously got the password reset before I did I somehow it is not an email adresse I recognize and it is coming from Denver, Colorado and I am in Penrose colorado

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Facebook

Customer service issue
Reported by GetHuman-senm
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 140786 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-senm started working on this issue
Sep 14th, 2018 8:58pm

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