Hello so my account was hacked my some Chinese person about * days ago my protial pictu...

GetHuman1146151's customer service issue with Facebook from September 2018

2 views | 141108 similar | 0 following
Help with my Facebook issue
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GetHuman1146151's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1146151 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1146151 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1146151's own words
Hello so my account was hacked my some Chinese person about * days ago my protial picture was changed and random stuff where post on my account and lots of other Chinese people where following my account I changed my password right away unfollowed all those people erased all those pics and change my profile back to normal Evan put a security code then I used the FB app to tell you guys my account was freakin hacked do something so it won’t happen again today ********* I go to the app and it says my account is disabled so I wroth an appeal with my ID And everything but I need it open today or TM ASAP Becouse I have custumers who are going to buy stuff from me that I sell on the FB marketplace at ********* but I can’t message them I AM VERY MAD OPEN MY ACCOUNT RIGHT NOW !!!!!!!!!!!!!!!!!!!!!!!

GetHuman1146151 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1146151
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 141108 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1146151 started working on this issue
Sep 15th, 2018 4:27am