I was on my facebook page and I almost immediately I logged in, I received a message to...

GetHuman1144002's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1144002's own words
I was on my facebook page and I almost immediately I logged in, I received a message to log out and I clicked on "ok". Little did I know I will not be able to log in again! *When I tried logging in, I couldn't and I clicked on "forgot password?" It took me to several sites and after five hours and data exhausted, no solution was found! *Many log in codes were sent to me and later the same log in code was being sent and facebook acknowledged I'd been trying to log in severally and advised me to "try later" as my account is "locked"! *I began to think what is meant by "locked" and suspect maybe I've been blocked. *I tried logging in through Google account as well but to no avail. I tried resetting my password yet nothing would change! *Now I want to know if I've been blocked because if I can't remember my password, I should be able to reset it and why can't I? *Does it mean that any schizophrenic, any Tom, **** and Harry who doesn't like what I post could make facebook block my account? *This is utterly absurd and rude! *Facebook should be able to inform the user before taking any step to block the user - that's courtesy! *There was a time I posted a picture of the nature and facebook informed me they removed it as it violated their community standard! I checked the post and found it was a picture of the nature! I got in touch to let them know and it was restored. *I think facebook should stop being dogmatic, intolerant and be reasonable by going through reported posts and comments before taking them down or blocking the user! That is what is called fairness and maturity! *If anyone doesn't like a particular post or comment and can't ignore it, then, facebook should look into it or at least contact the one who posted! *On all grounds, it is absurd! Religion sentiments, racial discrimination is what I've known facebook with and this should stop! *If the posts and comments need to be taken down, they should but do they warrant being blocked for ** days?! Is that how to achieve your aim of making the world a global village when you're sentimental and intolerant of other people's opinions? *The least you could do is inform the user that he should take caution. The user could be warned but not blocked or his account deleted for him when he hasn't done so. *Keep removing offensive posts but not blocking people or deleting their accounts! *The ones who reported have exercised their rights as humans. Why not allow the one who posted exercise his rights as a human too? Why take him to the stakes unfairly? *And my account should be made accessible please!

GetHuman1144002 did not yet indicate what Facebook should do to make this right.

How GetHuman1144002 fixed the problem
I clicked on "forgot password" and followed the instructions. Though it wasn't easy because of the network but after several attempts, I succeeded. *Thanks.
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Facebook

Customer service issue
Reported by GetHuman1144002
Sep 14th, 2018 - 3 years ago
Fixed
GetHuman1144002 shared how to fix
Seen by 7 customers so far
Similar issue to 140720 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1144002 started working on this issue
Sep 14th, 2018 7:49pm
GetHuman1144002 indicated the issue is not fixed yet.
Sep 16th, 2018 3:49pm
GetHuman1144002 indicated the issue is not fixed yet.
Sep 16th, 2018 3:50pm
GetHuman1144002 indicated the issue is not fixed yet.
Sep 16th, 2018 3:52pm
GetHuman1144002 confirmed the issue is fixed. Hooray!
Sep 17th, 2018 7:05am

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