Hello, *I recently purchased a new phone and am unable to log in to my Facebook account...

GetHuman-roosoo's customer service issue with Facebook from September 2018

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The issue in GetHuman-roosoo's own words
Hello, *I recently purchased a new phone and am unable to log in to my Facebook account as the email it was created under is no longer active. I’ve contacted AOL to reactivate it, but they claim they are unable to do so. The phone number and email associated with my account are not accessible. The email on my account is *****@***.com, and my current email is *****@***.com. Is there any way for me to show proof of identity so I can access my account on my new phone? **Any help is greatly appreciated. **Thank you so much in advance. **Larissa Greatwood
Allowing me to show proof of identity to reaccess my account from my new phone
I’ve had my Facebook for roughly * years
Contacted AOL to recover old email, though they claim they can’t recover it.
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Customer service issue
Reported by GetHuman-roosoo
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 140715 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-roosoo started working on this issue
Sep 14th, 2018 7:45pm