I want my account back. I was told an associate was trying to give me "winning grant" s...

GetHuman-lonerose's customer service issue with Facebook from September 2018

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GetHuman-lonerose's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lonerose will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lonerose can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lonerose's own words
I want my account back. I was told an associate was trying to give me "winning grant" she provided id from fb. As the convo continued I felt more uneasy about what she was selling. Asking for fees to accept my "winning" I had won through whatev, I have the entire convo saved. She proceeded to add an email to my already exisiting fb page which I wasnt aware was happening. I went to delete it and change the password and to tell her I don't want the "winnings" and that I will forfeit it to the next person as I am too poor to pay the fee she asking for. After that my account went haywire, kept wanting me to verify who I was which I did a few ways, and then for it to be deleted all together and my email not be accociated to fb after ** years!?!?! I have my family friends, business associates that live international on my Fb. Can it all be recovered?? Email is *****@***.com I also cannot access messenger it told me to login with a valif fb email!!!!!

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Facebook

Customer service issue
Reported by GetHuman-lonerose
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 140428 others
0 customers following this

Timeline

GetHuman-lonerose started working on this issue
Sep 14th, 2018 3:37pm

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