I want my account back. I was told an associate was trying to give me "winning grant" s...

GetHuman-lonerose's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lonerose will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lonerose can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lonerose's own words
I want my account back. I was told an associate was trying to give me "winning grant" she provided id from fb. As the convo continued I felt more uneasy about what she was selling. Asking for fees to accept my "winning" I had won through whatev, I have the entire convo saved. She proceeded to add an email to my already exisiting fb page which I wasnt aware was happening. I went to delete it and change the password and to tell her I don't want the "winnings" and that I will forfeit it to the next person as I am too poor to pay the fee she asking for. After that my account went haywire, kept wanting me to verify who I was which I did a few ways, and then for it to be deleted all together and my email not be accociated to fb after ** years!?!?! I have my family friends, business associates that live international on my Fb. Can it all be recovered?? Email is *****@***.com I also cannot access messenger it told me to login with a valif fb email!!!!!

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Customer service issue
Reported by GetHuman-lonerose
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 140428 others
0 customers following this


GetHuman-lonerose started working on this issue
Sep 14th, 2018 3:37pm