The person I've been I've been in contact with for a few months just said when I contac...

GetHuman1142390's customer service issue with Facebook from September 2018

2 views | 140323 similar | 0 following
Help with my Facebook issue
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GetHuman1142390's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1142390 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1142390 can let us know if they help or not.
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Before contacting them, items GetHuman1142390 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1142390's own words
The person I've been I've been in contact with for a few months just said when I contacted them it said I can't contact him anymore because they can't be verified so she count the person contacted me again and I see Fred the first person Friend in Me and I went ahead and accepted it and then couple minutes later the same thing came up so what's going on can you tell me if this person is who she says she is her name is Helena Rose Martins has your account been hacked and if it has when was it hacked and if this person I was speaking with is this who she says she is or is it somebody else is the real Elena is she the one I've been talking to or is it somebody else I've been talking to I need to know this information please

GetHuman1142390 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1142390
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 140323 others
0 customers following this

Timeline

GetHuman1142390 started working on this issue
Sep 14th, 2018 2:08pm

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