Hi, My name is Gloria Eubanks (AKA) Agoyingyang Arche El-Bey, and I spoke with Rep at...

GetHuman1141959's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1141959's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1141959 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1141959 can let us know if they help or not.
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Before contacting them, items GetHuman1141959 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1141959's own words
Hi, My name is Gloria Eubanks (AKA) Agoyingyang Arche El-Bey, and I spoke with Rep at FB security **** *** **** and he informed me that my account had been hacked by someone in Texas, New Jersey and New Mexico. Of course I let my guard down and gave my email address to BenJamin Smith from New York, which he's goes by on his Facebook profile and also, Jayson Smith, whom wears a military uniform and BenJamin Smith is dressed in a blue suite with blue*white stripe shirt. I made friends with these two guys and I trusted them with my email address which is *****@***.com which was dumb, and maybe you should investigate them both. Ben Smith advised me to download telegram and I did, and Jason Smith asked me to buy play cards and give him the number off the back of the card and I didn't. I wasn't familiar with these products and I researched telegram and realized what I had done and uninstalled it the next day. Ben harassed me for constantly forn Money and I didn't. I had an relationship with Ben and Jayson and I were just friends,but he wanted more. Please clear up this matter for Me immediatey and you may contact me on my cell at *** *** ****, Thank you.

GetHuman1141959 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1141959
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 140212 others
0 customers following this

Timeline

GetHuman1141959 started working on this issue
Sep 14th, 2018 12:23pm