Hi*I closed my account and checked to see if it was closed and not accessible. To my su...

GetHuman-nickbak's customer service issue with Facebook from September 2018

3 views | 139852 similar | 0 following
Help with my Facebook issue
GetHuman-nickbak's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nickbak will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nickbak can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nickbak's own words
Hi*I closed my account and checked to see if it was closed and not accessible. To my surprise my account registered under my mobile phone number was still active but now under a Asian individual. I attempted and was successful in changing the password. Receiving a SMS from Facebook to my mobile which enabled the password change. Can you advise a suitable course of action to resolve please. I will be opening a new Facebook account in the near future. Account details.*Name: Nick Baker*The individual using the account does have a different name.*Account, my mobile number: **********.*Location: Australia.*Obviously concerned that someone has used my details ie account number and what their intentions may be. Your assistance advice appreciatted.

GetHuman-nickbak did not yet indicate what Facebook should do to make this right.

How GetHuman-nickbak fixed the problem

We are waiting for GetHuman-nickbak to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nickbak fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nickbak
Sep 14th, 2018 - 4 years ago
Seen by 3 customers so far
Similar issue to 139852 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-nickbak started working on this issue
Sep 14th, 2018 3:09am
GetHuman-nickbak indicated the issue is not fixed yet.
Sep 15th, 2018 6:17am