Face Book, please note that my husband’s business email address has been disabled by yo...

GetHuman-ruthmm's customer service issue with Facebook from September 2018

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The issue in GetHuman-ruthmm's own words
Face Book, please note that my husband’s business email address has been disabled by you. It’s not fair. He is ** years old and been a self-employed CPA in Gaffney SC for ** years. To make a long story short, he has a FB account called Bob Mardis. His listed on FB account email address is a Bell South one which was shut down a few years ago. BUT he cannot even put on his current email address in his FB account. We are told that FB disabled it. This disabling is due to a hacker stealing his FB email address a few years ago. That email address is his Charter one. It’s *****@***.com. Though we can’t take ownership of his own email address, you sent him notifications of the hacked or fake account for some years. I want an explanation of why we have to have his email address stolen from him? And why you are saying to us that you have taken ownership of an email address you don’t pay for as HD has paid Charter for it for years. Release it pronto so we can use it in my husband’s “Bob Mardis” account. The hacked account was called Bobby T Mardis. That is my husband’s name on his birth certificate. No hacker owned that name. YES I WANT ANSWERS. AND PRONTO.

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Facebook

Customer service issue
Reported by GetHuman-ruthmm
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 139718 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ruthmm started working on this issue
Sep 13th, 2018 11:46pm
GetHuman-ruthmm shared this issue with friends on Facebook
Sep 13th, 2018 11:47pm

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