In **** I had a stroke and was off work for a while causing me to loose my phone...

GetHuman1140221's customer service issue with Facebook from September 2018

2 views | 139654 similar | 0 following
Help with my Facebook issue
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GetHuman1140221's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1140221 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1140221 can let us know if they help or not.
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Before contacting them, items GetHuman1140221 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1140221's own words
In **** I had a stroke and was off work for a while causing me to loose my phone (**********) that was my recovery number. I haven't been online for a while and only on Facebook a few times since my stroke, unfortunately, I have also apparently had my main email account (treyma***@,yahoo.com) hacked leaving me in a scramble trying to prove I'm me to everyone in the country and all ships at sea. Now , what is it going to take to get my account back? The only option I get is call or text to a number I no longer have access to and when I click the "other methods" button I go immediately to a lost connection notice and have to start over from the beginning. My name is Tracy Bryan, I live in Milton wv, the old phone number you have on the accounts is **********, you may also have one of my ex girlfriend's old numbers as a backup (**********, or possibly **********) her name is Patricia (Patty) Glenn and last I was on my page she was still listed as my girlfriend, but it was status unconfirmed. I have no idea what else to give you to rectify the cluster *****....I don't know if I gave it to you, but my driver license is WV E******. Any help with this matter would be greatly appreciated!*******@***.com

GetHuman1140221 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1140221
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 139654 others
0 customers following this

Timeline

GetHuman1140221 started working on this issue
Sep 13th, 2018 10:28pm