Facebook Customer Service Issues

Hello, I encountered an issue with verifying my name. I submitted an image of my email exchanges to one of your colleagues to confirm the name I commonly use and that my friends recognize me by. According to your terms, it should be sufficient to provide evidence that the name is familiar to me. Changing my name is not desirable for me. I have submitted multiple requests to your colleague without receiving any response to address my problem, and unfortunately, my account remains blocked for over a month now. I recently requested for my account to be deleted entirely, but I have not received any response to that request either. In my view, I have not breached your terms, and I kindly request for my account to be unblocked. However, if you have a different perspective, then I request for my account to be completely deleted. Thank you for your attention and best regards, Mega Mentor

Hello, I urgently need assistance. It seems my old Facebook account has been hacked. The profile name, school name, and birthday are all the same. I deactivated the account years ago, but on September 11th, I discovered someone had hacked into it and is posting provocative photos. People are asking me about these photos, making me worried about upcoming job interviews and my reputation. This is causing distress, especially since my parents are already upset. I am just 23, with a long future ahead, and I don’t want my name associated with inappropriate content. This is my first experience with cyberbullying, and I desperately need help to have the account taken down. I am at a loss and would appreciate any assistance. Thank you for your help.

I have had a Facebook account for over 15 years. Recently, about 3-4 weeks ago, I tried to log in and received a message stating my account was deactivated and that there were no accounts associated with my email address, which is [redacted] I created a new account with the same email to continue playing a game called Kingsroad, which I have been playing for 7 years. I usually play Kingsroad on Facebook Gameroom, which is now inaccessible due to the deactivation of my old account. This has caused me to lose touch with my friends on the game, as well as the important groups for disabled people that I joined to stay updated on events for my daughter. I have contacted Facebook before, but only received generic messages acknowledging my feedback without any real assistance regarding the deactivation. I have never violated any of Facebook's rules, as my posts mainly consist of music videos, Youtube content, and light-hearted stories. I kindly request the reactivation of my old account as it is essential for me. Thank you. Regards, Robert Carlsson.

Around three weeks ago, I encountered an issue logging into my Facebook and Messenger accounts. Instead, I was redirected to Hunter Conway's account. Despite obtaining three different phone numbers from StraightTalk and acquiring a new phone, each number I used led me to access someone else's account. Presently, after acquiring a suitable number, I find myself logged into a user named Gallaway's account on both platforms. I am unable to regain access to my accounts and am incredibly distressed by the ease with which I can access other individuals' accounts. I am urgently seeking assistance as this situation is causing me great distress. Additionally, I am experiencing difficulties accessing my Yahoo mail account due to password rejection.

Hello, I am Terry L. I need to report an attempted scam on my Wells Fargo debit account through my brother Robert L.'s compromised Facebook account. The scammers sent texts to my phone via Facebook. I have followed the proper reporting procedures, but urgent action is required to address this issue. I have reported this incident to the United States Department of Treasury Fraud Division and the Better Business Bureau. The contact information for the Department of Treasury is [redacted] Pennsylvania Avenue, NW, Washington, D.C. Attention to the National Endowment for the Humanities at [redacted] Pennsylvania Avenue, N.W., Washington, D.C., file reference HL/[redacted]/06/07/MICS, batch MC11/[redacted]/5PDH/EU: this notification is to alert you that your cash grant is ready for delivery. Failure to validate claims within 24 hours of notification may result in loss of the grant as funds will be allocated to other recipients.

I suspect that an individual from your team is targeting my wife on both my social media account and hers. I used to reside in the California Bay Area but have since relocated to Florida. Unfortunately, my page has been compromised, and the perpetrator is harassing my wife by posting photos of unfamiliar women. I attempted to modify my password recently but was denied access. It appears that someone is controlling my account. They have informed my wife that they possess all my details and are teasing her for not having my Facebook password. My screen name is Kali.riyp, and my actual name is Joseph Rogers. I used this page for music and networking purposes. I kindly request the deletion of my account and all its content as I no longer require it. Please reach out to me at area code [redacted] or email [redacted]. The person who has accessed my accounts has even changed my email and social media passwords. They have started sending pictures of unknown women to my wife, causing significant distress in my marriage. Your prompt assistance is greatly appreciated.

I am having trouble accessing my new account since my phone number was not recognized during the sign-up process. This issue arose because my car and wallet were stolen recently, rendering my old accounts inaccessible as I no longer have access to the associated passwords for platforms like Facebook, email, and Google. I would appreciate any assistance in recovering my original account under the name Michael Burgeson with the email [redacted] My new account username is chickensnmytraphouse/myke keys, but I cannot recall the full details. My phone number is [redacted]. I am willing to provide any necessary information to prove my identity. Thank you for your help.

I was banned for discussing Chinese human rights abuses in China and was told it was hate speech. How is it hate speech to talk about the Chinese government investing hundreds of millions of dollars in looting Africa while abusing the natives? I'm also prevented from disputing this claim with the list of sources I found within about 5 minutes, meaning this is common knowledge, not some underground conspiracy nonsense. Sources: - The Guardian article - Chicago Monitor report - Mining.com feature - Daily Mail news piece - Human Rights Watch report - Lexology article Or is it acceptable for the Chinese to return most of Africa to a slave system? Is that something that the platform wants to be publicly supporting?

I recently got a new phone and phone number due to my old phone being stolen. I cannot access my account as it is not accepting the last password I remember. The system is sending a verification text to my old number, but I now have a new number. Unfortunately, I can't log into my other social media accounts linked to this account via Facebook login. I believe I added my mother, Danielle C. Russell, as an emergency contact. Her contact details are [redacted] and [redacted] I need assistance in resolving this issue, so please reach out to my mother at the provided email. Thank you for your help. -Whitley F-R

It has been 6 years since my brother's passing today. Unfortunately, his account has been taken over for the second time by someone we are unable to communicate with due to language barriers. I had contacted support previously, and his account was partially restored by uploading photos and securing it. However, it has been compromised again, with changes made to his profile and posts being made under his name. It is distressing for our family to see this happening, especially on important days like his birthday and the anniversary of his passing. Is there a way to resolve this issue and regain control of his account, allowing us to cherish his memories in peace? Your assistance would be greatly appreciated. Thank you.

I rarely use Facebook and cannot recall the last time I logged on. However, I woke up this morning with 10 emails informing me that changes were made to my account from an unfamiliar IP address. One email mentioned the password had been changed. Despite my attempts to reset my password and delete my account to prevent further breaches, I couldn't log in. Facebook requested a photo of my ID for verification, but as my first name on the account is a nickname, I was denied access. I feel lost since my account has been compromised, and it appears that Facebook is not prepared to assist me.

No matter how much I try to limit my company's notifications, my page is still cluttered with irrelevant notifications from Facebook. These attempts to increase usage are frustrating, and I believe they should not be allowed. It's intrusive and feels like manipulation to boost numbers artificially. I want to know how to completely turn off notifications on both my business and personal accounts. If you can't help with this and continue to use my data without compensating me, I will have to escalate this further. I have already divested all my shares in your company. It's concerning that these tactics are being used instead of genuine growth strategies.

In the past few years, someone has taken control of both of my old Facebook accounts. I currently use a third account, but the other two are fake and being used to post things I have no control over. Whenever someone looks me up, old photos I never posted and false information, such as stating I am gay, appear on these accounts. This situation has been impacting me in multiple ways, and I urgently need these unauthorized accounts removed. Unfortunately, I do not recall the email addresses used for these accounts, only that they are under my full name, Marc Anthony Olazaba. Despite resetting the password in the past, I keep losing control over these accounts, and I am unsure who is behind this. I appreciate any assistance in resolving this matter.

Dear Facebook, My Facebook page has been unpublished. I have evidence that it is being reported out of malice, and I am planning to report this to the German police. I have always adhered to Facebook's policies and I am unsure which post led to the page being taken down. I urge you to reinstate my page as it is essential to me, with over [redacted],[redacted] followers relying on it. Despite numerous requests via email, I have not received a response from Facebook. Sincerely, Riffat W.

Subject: Urgent Request for Removal of Unauthorized Donation Post I am reaching out concerning a concerning matter. An unauthorized donation post created by Zoey Delashaw has surfaced without consent or approval. This post is using the name of my late nephew, causing distress to our family who is still grieving his loss. I kindly ask for the immediate removal of this post from any social media platforms and prevent Zoey from engaging in such activities. This action is insensitive and morally unacceptable. The family of Donte Jackson has not endorsed or been informed of this post until September 12, [redacted], through my awareness. I have provided evidence of the post and Zoey's page for your reference. Please communicate a timeline for the removal process or I may need to involve legal counsel to address this matter. I can be reached via email at [redacted] for any further updates. Your prompt attention to this issue is greatly appreciated. Thank you.

Hello Facebook, my account was hacked two days ago. I managed to recover it by resetting my password, then set up trusted friends and two-factor authentication. However, I've been struggling to access my account since then because I'm not receiving the verification codes. I tried the trusted friends process, but it requires me to log in from a known device, which is the only device I have. I've filled out a contact form multiple times since Friday. Although I received an email from Facebook with a one-click login link for an old account, I haven't received any further responses. I also uploaded my ID. This is my personal account, and I urgently need to access it. I'm willing to provide any necessary identification to prove ownership. Thank you for your help.

I struggle with using a computer. Recently, my ex's sister messaged me on Facebook for the first time, asking to borrow something and meet for coffee. When I replied about the item, I ended up sharing about the abuse from her brother. In the midst of chatting, I unintentionally sent a detailed message while trying to store it in my email draft on my iPad. Panicked, I researched and found out I couldn't delete sent Facebook messages but could mark them as spam or deactivate my account to prevent her from seeing it. I'm unsure what "mark as spam" entails. I acted in haste and deactivated my account. I'm concerned if this also affects the pages I manage on Facebook.

Hello, I am experiencing an issue with my suspended account, and I am unsure of the reason behind it. The account contains advertising pages, and I am in urgent need of its restoration as waiting for weeks or months for verification is inconvenient. This timing couldn't be worse as I have a crucial meeting scheduled with my group mates this Saturday, and Facebook Messenger was our only means of communication. Despite the meeting's importance, I acknowledge that the ads are a priority. The situation is frustrating, and I am on the verge of tears due to the anger it has caused. It is disheartening that someone possibly reported me as fake, leading to the suspension of my account by Facebook. I find this decision unjust and am seeking assistance to resolve this matter promptly. Thank you.

In [redacted], I experienced a stroke and was unable to work, leading to the loss of my recovery phone number, [redacted]. Recently, I discovered that my main email account, [redacted], has been hacked. I'm struggling to regain access and verify my identity. When attempting to use other methods to recover my account, I encounter a lost connection issue. My name is Tracy Bryan from Milton, WV. The old phone number associated with my accounts is [redacted], and my ex-girlfriend Patty Glenn's old numbers might be [redacted] or [redacted]. Any assistance with resolving this situation would be appreciated.

My account was disabled because my profile name did not match my birth certificate due to safety concerns with an obsessive ex-boyfriend. The email/username for the account is [redacted] with the name Von Not-Telling. My real name is Siobhan Carroll. I have attempted twice to verify my identity by uploading documents. I submitted a photo of my bank card and a screenshot of a bank statement. I hope this is enough to change my account name to Siobhan Carroll as having an inactive account causes more inconvenience than dealing with my ex-boyfriend.