My Facebook has been hacked and the person that hacked my Facebook I do not know who it...

GetHuman1137305's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1137305 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1137305 can let us know if they help or not.
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Before contacting them, items GetHuman1137305 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1137305's own words
My Facebook has been hacked and the person that hacked my Facebook I do not know who it is but they're asking me to go buy a iTune gift card to send it to them so I can get my Facebook back which they have my email and my password which I don't understand how they got that and they switched both of them to something that I have no idea what it is and they are asking for me to sense I'm not going to send the iTune gift card they want me to send new pictures of myself to them and I don't I'm not doing that at all either I really would like to get my Facebook back and to send this person where they needs to be where she needs to get in trouble can you help me please and thank you
GetHuman1137305 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1137305
Sep 13th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 139039 others
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GetHuman1137305 started working on this issue
Sep 13th, 2018 12:24pm