GetHuman1181439's customer service issue with Facebook from September 2018
Help with my Facebook issue
The issue in GetHuman1181439's own words
Log in*access my account ... I have been locked out of my account since the August ***** Android app update. I have received no notification of my account being banned or disabled.*I have uninstalled and reinstalled the app, lite, messenger, messenger lite, cleared my phone cache, restarted all multiple times. I have tried accessing from * other devices (laptop and pc) as well as from my phone browser.* I have two factor authentication turned on for extra security (supposedly).*I continually receive a pop up that I will receive an SMS shortly with a code for login. I NEVER receive the SMS message. I have received an occasional email with a code, but after entering it, I receive the pop up about the SMS again. I am receiving emails that friends are posting and sending me messages.**To fix this -*Facebook techs can:**. Log into my account and turn off two factor authentication to allow me to log in.*Or**. Send me the text message with a code that will allow me to log in and then off two factor authentication.
Sms for two factor authentication is NOT working
Sending sms with code to log in successfully, or turn off two factor authentication on my account
Been on Facebook at least * years
Nothing else to try. Tried it all. Uninstall, clear cache, restart, reinstall, phone browser, laptop, pc, password resets, send picture of i.d., send picture of myself holding a piece of paper with a code written.*Nothing has worked
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