Facebook account lock out since late August

GetHuman1181439's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1181439's own words
Log in*access my account ... I have been locked out of my account since the August ***** Android app update. I have received no notification of my account being banned or disabled.*I have uninstalled and reinstalled the app, lite, messenger, messenger lite, cleared my phone cache, restarted all multiple times. I have tried accessing from * other devices (laptop and pc) as well as from my phone browser.* I have two factor authentication turned on for extra security (supposedly).*I continually receive a pop up that I will receive an SMS shortly with a code for login. I NEVER receive the SMS message. I have received an occasional email with a code, but after entering it, I receive the pop up about the SMS again. I am receiving emails that friends are posting and sending me messages.**To fix this -*Facebook techs can:**. Log into my account and turn off two factor authentication to allow me to log in.*Or**. Send me the text message with a code that will allow me to log in and then off two factor authentication.
Sms for two factor authentication is NOT working
Sending sms with code to log in successfully, or turn off two factor authentication on my account
Been on Facebook at least * years
Nothing else to try. Tried it all. Uninstall, clear cache, restart, reinstall, phone browser, laptop, pc, password resets, send picture of i.d., send picture of myself holding a piece of paper with a code written.*Nothing has worked
I have an issue with Facebook too
How GetHuman1181439 fixed the problem
We are waiting for GetHuman1181439 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Facebook, Facebook messenger, full apps and lite versions, and browser
Customer service issue
Reported by GetHuman1181439
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 149408 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1181439 started working on this issue
Sep 22nd, 2018 1:51am
GetHuman1181439 indicated the issue is not fixed yet.
Sep 23rd, 2018 2:06am
GetHuman1181439 indicated the issue is not fixed yet.
Sep 23rd, 2018 2:12am
GetHuman1181439 indicated the issue is not fixed yet.
Sep 23rd, 2018 2:13am