Facebook Customer Service Issues

I am experiencing issues with Facebook. I have submitted my problem twice, but I have not received a satisfactory solution. I am unable to access my account due to the security check process. Unfortunately, I cannot confirm my identity because the security code is being sent to my old phone number, which I no longer have. I kindly request Facebook to update my phone number to [redacted] so I can receive the security code and login to my account. I appreciate your assistance in resolving this urgent matter.

I am Riffat Wani from Germany, a human rights activist and social media campaigner, running the Facebook page "Riffat Wani Official." Recently, my page was banned from publishing due to potential uploads by my admins that may have violated Facebook's terms. However, I assure you all content posted is genuine and can be verified using Google search. Unfortunately, there seems to be a coordinated effort against me on social media as I advocate for Kashmir's human rights, leading to threats and pressure to silence me. Despite reporting these threats to the police, I continue to face risks, even with Facebook attributing blame. The pinned video on my page demonstrates my pursuit of a peaceful resolution for the Kashmir dispute. Going forward, I will ensure that all content aligns with Facebook's guidelines. Your understanding and support are appreciated. Thank you.

On July 12, hackers deleted around [redacted] of my friends. I have managed to recover my account and most of my photos. I sent new friend requests, but some of my friends ignored them, thinking it was still a hack. Is there a way to reset my friend list to a previous state? I am hoping Facebook can restore my page to its pre-July 12 status or at least recover my friend list.

My account got temporarily locked on September 10, [redacted], around 10 pm due to phishing. I attempted the security check on my mobile to verify my identity by properly answering questions about my friends' photos, recent iMessages, and comments. However, after clicking continue, it keeps loading and loops back to continue. The message "hourly limit exceeded" is now appearing, and the only remaining option is for my trusted friends to assist me, but none of the codes they provided work. I desperately need my Facebook account back urgently. I am even willing to submit my identification documents if necessary. Thank you for your help and support.

My Facebook account has been hacked. I am unable to receive the email to change my password because the hacker has changed my email address. Even though I provide my phone number linked to the account, they keep sending the verification code to the inaccessible email. I created a new page and tried to reach out to Facebook for help, but no one is assisting me. Despite them sending a code, it goes to the unreachable email address. I tried the code from three friends, but it did not work. Could someone please help me regain access to my old Facebook page? Thank you.

I accidentally tried to sell gun parts on Marketplace, not realizing it wasn't allowed. I had listed a scope, a sling, and 2 empty rifle clips, thinking only actual guns were prohibited. I no longer own a gun and thought someone could use these items. Before they sold, my account got blocked. I promise not to list any gun-related items if my Marketplace access is restored. I rely on Marketplace daily to buy clothes for my 6 kids, and it's been a big help. I truly didn't intend any harm; I apologize for breaking the rules. Please reconsider and give me another chance. Thank you for your time.

My girlfriend and I had a shared account that was created with her email and phone number. After breaking up, I kept the Facebook account under my name. Recently, she has been posting untrue things about me from what is now my account, as it was originally set up with her contact information. The situation has become very distressing, and even her grandson has asked her to stop posting negative things about me. I am requesting for this account to be deleted. It is registered under the name Ronny Martinez, and I am a widower from Sulphur Springs, TX.

Hello, this is Ahmed. I've been trying to access my Facebook account for over a month now, but it's been locked. When I try to proceed to the security section by clicking "continue," it just gets stuck on the loading screen. I've attempted this on different devices, but the issue persists. My Facebook account holds important data and groups as I'm an admin. I'm willing to provide more details about my account if needed. I kindly request your assistance in unlocking my account. I greatly appreciate your help, as I believe I have not violated any of Facebook's terms and policies. Thank you in advance for your prompt response. You can reach me at [redacted]

I want to warn everyone about Justbuy.com.pk. This website seems to be a scam, with numerous complaints and fake positive reviews. They offer deals that are too good to be true just to get credit card information and steal from unsuspecting customers. Despite this, Facebook allows them to continue promoting sales, which is troubling. It feels like Facebook is complicit in these fraudulent activities. It's frustrating to see this happening, and action should be taken to put an end to it.

Hello, I recently received a 30-day ban on my Facebook account for sharing a video from a news article. The video focused on highlighting bullying, not promoting it. I believe I did not violate any of Facebook's terms and conditions. I kindly request to be unbanned. Here is a link to the news article containing the same video: [redacted]. The video was shared multiple times by the media without any issues. I also noticed that the video was posted elsewhere on Facebook ([redacted]) without any consequences, which adds to my confusion about why I was banned. I would appreciate it if you could review this situation and lift the ban on my account. Thank you.

I attempted to log into my Facebook app on my phone, but I encountered a message requesting a generated code sent via text that I never received. Despite several attempts, I have been unable to access my account even after submitting my ID picture and holding up a handwritten code. I tried logging in on my computer hoping for better results, but I faced the same issue. Messenger is also inaccessible until I receive this elusive code. Regrettably, I am locked out of my accounts without a means to reach Facebook for assistance. I have made multiple attempts to verify my identity without success. Your help in resolving this matter and restoring my access would be greatly appreciated. Thank you.

I manage a group page called AZ BirdGang Fam, which previously had over 3,[redacted] members. I removed a moderator who wasn't contributing to the group's growth on Sunday, 9-9-18. Unfortunately, on Tuesday night, 9-11-18, this ex-moderator named Rigo With-aq, real name Rigo Lozano, maliciously removed over [redacted] members from the group out of spite for being demoted. I'm concerned and seeking assistance as to how this was possible and if there's any way to restore my followers. My group is an authorized fan club where I organize Arizona Cardinal autograph events and activities, critical for the club's success. Losing [redacted] followers due to this individual's actions has had a significant impact. Any help in resolving this issue would be greatly appreciated.

I need assistance with deleting my old Facebook account. Unfortunately, I no longer have access to the login information, email address, or phone number associated with the account. Despite multiple attempts to seek help through various forms on Facebook, I have been unsuccessful in finding a solution specific to my situation. While I have reported my old account for imitating me, Facebook has stated that there is no violation, even though it is clearly my account based on the photos. I am at a loss on how to proceed and would appreciate guidance on how to contact a real person at Facebook for assistance with deleting my old account.

My spouse has accessed my account while I was in jail for 5 months. She has deleted photos, friended people, and interacted with a known sex offender, Scott Hayes, whose real last name is unknown. This individual was seen inappropriately touching my daughter before we relocated from Carlsbad, New Mexico. He has been using Facebook to communicate with my wife. The concern is to alert others about his behavior, especially towards underage girls. Additionally, my wife has connected our phones, sharing her information with me. She has also caused conflict with my ex, Sarah Pollard, whom I have not been in touch with since September [redacted]. Someone using the names Lisa Patton and Jimmy Link has contacted Sarah. I have evidence of these interactions. If my spouse, Kathy, respected my boundaries, this situation would not have arisen. She maintains multiple accounts to spread false information about me. I have documented these actions during my investigation. Furthermore, she has even used my deceased mother's name on some of her accounts.

My family is currently facing harassment from Grace Bates and her companions. On September 11th, she posted a status mentioning her "dad" which spiraled into discussions about assembling a group to harm my husband. Unjustly, he has been receiving abuse for incidents he is not involved in, constituting harassment. Grace even shared a picture of my children with my husband, inciting fear for our safety. The police will be visiting us on Friday to gather statements and review the evidence of the abuse. This distressing post must be removed, and Grace's activity on Facebook should be monitored to prevent further threats towards our family. Facebook should promote positivity, not allow falsehoods and incitements for harassment like this.

I am experiencing difficulties accessing my account. When attempting to log in, I am prompted to send a code to my old phone number, which I no longer have. Although I updated my password through email, the system persists in requiring the code from the old number. I have attempted to verify my identity using the trusted contacts method twice, but it continues to revert to my old phone number. I provided my new number 1-[redacted], but it is not being accepted. Despite receiving messages indicating a 24-hour wait period, the issue persists. I fear losing access to important data and connections on my account, including progress in games and communication with family and friends. Requesting assistance to regain access is urgent, as my fiancée has noticed my account missing, causing distress in our relationship. Please consider my personal details below for verification purposes. Thank you for your support in resolving this matter promptly.

I am frustrated about the way my account was deactivated after I posted a photo of a Nazi flag from the World War 2 museum in Kiev. The intention behind my post was to highlight Ukrainian people's strong stance against such ideologies and not to promote Nazism. While I understand the need for content guidelines, automated systems should not judge without proper context. It would be more reasonable to have human moderators review flagged posts for actual offensiveness rather than relying solely on algorithms. I have also shared other photos from the museum that were not considered inappropriate. I believe there should be a fairer process in place to differentiate between offensive and educational content.

I am having difficulty accessing my Facebook and Facebook Messenger accounts after switching to a new smartphone. The locked account is linked to my current phone number and an active email, but I never completed the verification process. I was unable to select 3 friends for account recovery. This account was created during my divorce as I moved from my hometown. My name is Michael Lee Gaebler, phone number +1 [redacted], email [redacted] or [redacted] I am living in Flatwoods, KY, originally from Indianapolis, IN. I haven't received any verification codes through SMS or email despite several attempts to log in. Any assistance would be appreciated.

Hello, I am currently trying to challenge a ban on Marketplace that I believe is unjust and unnecessary. Despite my repeated appeals, the automated system seems to be ignoring my efforts. I posted an ad selling four six-week-old puppies that were well cared for, unaware that this violated commerce regulations. Due to my limited tech knowledge on my phone, I unknowingly reposted after encountering an error without understanding the issue immediately. I always abide by local laws and included microchip vouchers and a breeder ID in my listing. Despite admitting my oversight, promising not to list animals for sale again, and suggesting a temporary suspension as a more appropriate response, I have been permanently barred from FB Marketplace and related groups for breaching commerce rules. After numerous unsuccessful appeals, I am distressed and would appreciate a human review, although I am unsure how to request one. I feel the permanent ban is excessive for a single unintentional mistake. I am genuinely trying to resolve this issue and believe I deserve a second chance. Thank you for any assistance. Sincerely, Michelle (Belle) E.

My fiancé has been divorced for a while, and his ex-wife is still using his last name on various accounts despite being asked not to. We've requested her to remove it from Facebook, legal documents, and emails as only the children should be using it. We are concerned about her actions, especially since we are engaged. Please ensure Angela Smith stops using the last name without informing her of our request. It's important for our privacy and safety, as she seems to be prying for information and harassing us about the kids. Additionally, we would like to prevent our location from being visible on Facebook and any activity history displayed, especially through our phones. Thank you for your assistance.