When I tried to log into my Facebook account, it came up as someone else's account. But...

GetHuman-bonescha's customer service issue with Facebook from September 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bonescha's own words
When I tried to log into my Facebook account, it came up as someone else's account. But, it had my password. It was someone from a different country. By the name of Roberto Martinez from Guatemala. I have not been able to recover my Facebook account. It was like he has taken over it.
GetHuman-bonescha did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-bonescha
Sep 9th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 134543 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bonescha started working on this issue
Sep 9th, 2018 9:34pm
GetHuman-bonescha indicated the issue is not fixed yet.
Sep 13th, 2018 12:39am