Facebook Customer Service Issues

Hello, I recently received an email that is making me wary. It claims to be from Facebook and is asking for my verified account password for a review process to keep the blue badge on my page. The email asks for my ID copy and current password. I have not provided this information as it seems suspicious to me. I wanted to share this to alert others about potential phishing attempts. Best regards, Julie M. Admin of JulieMcPhersonPhotography

Hello, I recently discovered that my three Facebook accounts have been temporarily locked. I am unsure of the reason behind this but suspect someone may have maliciously reported me to Facebook Moderation. I use my accounts to share the gospel as I am a preacher, so I am very careful with my actions and do not violate any rules or ask for money. One of the accounts belonging to Pastor Carol Sargent has been disabled since last year, and the other two accounts under Open Door are temporarily locked. It has been five days since this issue arose, and I am seeking assistance to understand what happened. I apologize for any unintentional inconvenience caused and humbly request that my accounts be reinstated. I appreciate your prompt response as it means a lot to me. Thank you for your attention and consideration. Sincerely, Caroline N. aka Nakanwagi

I received a call from a man who claimed to be from a rewards department, informing me that I was the first-place winner of a cash prize. He even showed me videos of other winners receiving $[redacted],[redacted] and $[redacted],[redacted]. Despite warning me not to disclose this information because I was the major winner selected by the CEO of Facebook, I became suspicious. I stalled, seeking help from friends to contact Facebook and the authorities. The man then asked me to pay for shipping and insurance on a check worth a million dollars (possibly $5 million), but I mentioned my hacked card as a reason for being unable to comply. He suggested using an ATM or a gift card to transmit the funds. Deciding to postpone the transaction until the following day, I ended the conversation abruptly.

I discovered that someone is using my photos and posting under a different name on various social media platforms. I requested my friends to report this Facebook profile under the name Tiago Brito. However, my profile has now been deactivated. I have been an active user of Facebook for over a decade and have never been suspected of being fake like this person. I have provided evidence to Facebook that the profile in question is using my pictures, yet they claim that the ID I submitted is not clear. Despite my clear government-issued ID, Facebook insists that the other profile is not impersonating me. It's frustrating that I am facing consequences for trying to address this issue. I hope that you can understand my situation and help resolve this promptly.

I believe I was unfairly banned. I recently received a ban from Facebook that restricts me from posting, commenting, reacting, messaging, and making calls. This ban was imposed due to sharing a comedic meme in response to someone's post. While I admit to being banned for immature reasons in the past, it has been at least five years since the last incident. I hope Facebook considers people's growth and maturity levels over time. For the past five years, I have refrained from posting any offensive content, focusing instead on sharing my artwork or not posting at all. In contrast, my reports of numerous fake accounts have only received brief acknowledgments. It feels unjust that when I am unfairly reported for harmless content, I face severe consequences. Currently on a holiday visit with family and without access to a mobile phone, I am unable to contact my loved ones due to the Facebook ban. I request a reconsideration of this ban or, at the very least, restoration of my messaging rights as I have not violated any rules regarding messages or stories on the platform. I urge Facebook officials to address this situation promptly.

I discovered an unfamiliar post on my Instagram account @lunaindihani, indicating that someone might have accessed my account. Upon checking my linked Facebook account, I noticed unauthorized logins from individuals in Turkey and the US. Additionally, a recent friend request was sent to an unknown account. Despite attempting to change my password, I encountered issues due to using an outdated email that I could no longer access. Subsequently, I received an alert to log back into Facebook, but the hacker had already changed my password. Please assist in deleting my Facebook account Luna Indihani.

I am experiencing difficulty accessing my account after performing a factory reset on my phone. Unfortunately, I lost both passwords for my two accounts that were previously saved. I managed to recover one account but lost access to it again. Retrieving both accounts has become a challenge for me, especially since I have to walk a considerable distance to the library in hot weather. The main account I am struggling to access is under the name Ginny amphibian with the email [redacted] My original email was [redacted] Some of the passwords I have used include froggy68, DOTDfrog, screwpasswords, and ihatepasswords. The other account is under [redacted], and passwords I used include DOTDFROG and DOTDfrog68. I would greatly appreciate any assistance in recovering my accounts. Thank you, Ginny.

Hello, I am reaching out on behalf of my friend who is experiencing login issues with her Facebook account. Despite her daily attempts to seek assistance, the problem remains unresolved. This is crucial for her business, and we kindly ask for your help in resolving this matter promptly. The account details are as follows: Full Name: Agne Padmazkaite Facebook name: Agne Pad Date of Birth: [redacted]-08-28 Telephone number: +[redacted]9 Email address: [redacted] Each time she tries to complete security steps, a message appears saying, "Sorry, something went wrong. We're working on getting this fixed as soon as we can." She has followed Facebook's instructions, changed her password multiple times, and completed security checks, but the issue persists. Given the importance of Facebook for her business, a swift resolution would be greatly appreciated. Thank you.

Hello, I've been having trouble logging into my Facebook account for 6 days. Every time I try, I receive an error message. I've tried various things like changing my password, doing security checks, and providing feedback through Facebook Help, but nothing seems to work. The message I keep getting is "Sorry, something went wrong." This is affecting my personal and business use of Facebook. Any assistance in resolving this issue promptly would be greatly appreciated. Thank you.

I unknowingly started an online relationship with a man from Nigeria, and that's when my troubles began. I received a call from a Nigerian number, and shortly after, my Facebook account was compromised. Though I managed to regain access, I later received messages implying that my partner had seen my recent photos and heard my voice, which I found confusing as we hadn't spoken. When I confronted him, he claimed it was about memories of hearing my voice. After this exchange, I lost access to my account again and found a different one in its place with missing posts. Despite my efforts, I couldn't recover it and had to create a new one, which also vanished quickly. Whenever I tried to report the issue, I faced obstacles in doing so. Strangely, my partner seemed evasive and denied knowing about the situation, despite previously mentioning a person impersonating a woman to sabotage our relationship. I suspect he might be involved.

I am the legal guardian of my minor grandson through the Guilford County, North Carolina court system. There is a photo of him on Richard Ehrenreich's PUBLIC Facebook page that I find sexually provocative and inappropriate. Despite my requests, Richard has repeatedly refused to remove it. As my grandson's guardian, I am worried about his safety from potential predators and I am requesting Facebook to permanently remove the photo.

My Facebook page was unexpectedly unpublished. Despite complying with Facebook's rules and regulations, during a live stream featuring a political candidate presenting their election campaign for Cameroon, the page was taken down without explanation. No offensive content was shared during the presentation. I have appealed the decision but have not received a response yet. My case number is [redacted][redacted], and my contact information is as follows: email - [redacted], phone - 1 [redacted]. To prevent such issues in the future, I am seeking guidance and clarification on the necessary steps to avoid a repeat occurrence. Your prompt assistance in resolving this situation would be greatly appreciated. Regards, B. Fondjo.

My friend requested donations to St. Jude instead of gifts. I donated $10 on 8/30/[redacted]. The next day, Facebook prompted me to complete the donation. I clicked again, and it showed a $50 donation. I was surprised by this as I didn't agree to a recurring charge. My bank confirmed it would be monthly. St. Jude suggested contacting Facebook since they handled the funds. I am seeking assistance to stop the recurring charge to my account. Thank you.

My daughter was tragically murdered on December 20, [redacted]. I am seeking access to her Facebook page to keep it active, share past photos of her and her loved ones. My name is Cathy G., and my daughter's name is Rebecca N. C. Her date of birth is September 15, [redacted], and she had 2 older sisters and 1 younger. Her birthday is coming up next Saturday, and it will mark 6 years without her in December. I am willing to provide any necessary verification, including her death certificate, to continue posting on her page. It would mean a lot to me to share memories with her friends. Please assist me in this matter. Thank you, Cathy G. [redacted]

In around October of last year, my Facebook account got deactivated. Following a couple of copyright claims on dance videos I had done years ago, I suspect these led to the ban. Instead of letting me address my error, I was banned with no chance to appeal. I've tried creating new accounts, but they get shut down quickly, indicating my name might be flagged somewhere. Facebook is vital for me, from coordinating help after our home was flooded during Hurricane Harvey, connecting with my health business clients, to storing memories of my kids' early years. I made mistakes unknowingly, and I never had a chance to correct them. Any assistance would be appreciated. Best, M.D. [redacted] [redacted] [redacted] [redacted]

Hello, I have been communicating with someone claiming to be in Afghanistan named "Lucky J Stevens," who says she is in the army. I am uncertain if this person is truly who they claim to be or if they are impersonating Jill Stevens, who was Miss Utah and also served in the army. Recently, we discussed me buying her a new iPhone for security reasons as she expressed a desire to settle down together. After questioning her authenticity, I received a prompt about an unsecured computer. Following this, I could not reach her or view her profile. I am eager to confirm this person's identity to provide any necessary support, whether it is Jill or not. I am cautious about potential phishing attempts but open to verifying her authenticity. Thank you for your assistance. Enjoy your day. Best regards, Michael

I have two issues I would like assistance with. Firstly, I had a question that was previously answered, but unfortunately, I have misplaced the information. The main problem I am currently facing is with the Messenger app. I have a friend whom I have enjoyed chatting with for over 30 years. However, since the first week of June, we have been unable to communicate through Messenger. Every time we try to send a message, it fails. Although we are Facebook friends, our messages are not going through, yet they are visible to others. We have confirmed that neither of us has blocked or muted the other. I go by the name Sher Riley and live on S 20th St, and my friend's name is Sandy Miller, also residing on S 20th St, both located in Lincoln, NE. We both face physical challenges and are unable to meet in person, so we rely on Messenger for communication. Any help in resolving this issue would be greatly appreciated.

Hello, I am Prophetess Caroline Sargent, originally from Uganda and married to an Australian citizen. I am reaching out regarding my three inaccessible Facebook accounts. One account, Pastor Carol Sargent, was disabled by Facebook management last year and two other accounts related to my Open Door ministry were temporarily locked five days ago. I have tried various methods to contact Facebook but have had no success. I use Facebook for preaching, teaching, connecting with people worldwide, and promoting my projects without soliciting money or engaging in any abusive behavior. I am deeply concerned about the sudden block on my accounts and seek assistance in recovering them. I apologize for any unknowing inconvenience and sincerely hope for your help in resolving this matter. Thank you for your attention, Caroline

I'm seeking help as a current Facebook user. I've been actively involved in wrestling replica belt groups for 4 years, conducting purchases and sales with 30 positive references. However, recently, when I attempted to list a WWE United Kingdom Adult Wrestling Replica Belt for sale in marketplace and various groups, I was promptly blocked, receiving a notification to appeal the decision with case number [redacted][redacted]. Despite reviewing Facebook's policies, I'm unsure of the violation. My name is Jeremy Pelter, and I'm eager to rectify this misunderstanding because I rely on these groups for transactions. For transparency, the description I used for the belt sale is attached. I'm unable to access the groups or marketplace, causing significant inconvenience. I can provide images of the belt upon request. Your prompt assistance is appreciated, and I can be contacted at [redacted] or [redacted].

I have been trying to access my Facebook account for almost a month now without success. Despite attempting all the recovery options provided by Facebook, I keep getting an error message saying, "something went wrong." This issue has persisted despite my repeated efforts, including submitting my ID for identity confirmation. I am at a loss as the automated services have not resolved the problem. Is there a way to reach out to a human at Facebook for assistance?