I have * Facebook accounts, *st account under *****@***.com. *st account works great...

GetHuman-rickdall's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-rickdall's own words
I have * Facebook accounts, *st account under *****@***.com. *st account works great. *nd account is under *****@***.com. Due to a fire on my cell phone, I lost password. This has gone on for weeks. I managed to get on my account *****@***.com one time using a link Facebook sent my with pass code. After logging in I could not change password because rickdallas**** does not match any account. Yet you can send a link and I can get a login page but will not accept *digit pin. The error message say * many attempts . Wait *days, pin won't work and even if it would once logged in, change password then facebooks can't match my account using email or phone number. Please fix or close permanently?
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Customer service issue
Reported by GetHuman-rickdall
Sep 4th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 127289 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rickdall started working on this issue
Sep 4th, 2018 6:31am
GetHuman-rickdall indicated the issue is not fixed yet.
Sep 4th, 2018 4:21pm