I just heard from a Facebook friend that he had received a friend request. I am thinkin...

GetHuman-byeatma's customer service issue with Facebook from September 2018

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Help with my Facebook issue
GetHuman-byeatma's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-byeatma will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-byeatma can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-byeatma's own words
I just heard from a Facebook friend that he had received a friend request. I am thinking I have been hacked. The friend says I have two accounts. I need help. I have no idea what to do.
GetHuman-byeatma did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-byeatma fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-byeatma
Sep 3rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 21 customers so far
Similar issue to 126523 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-byeatma started working on this issue
Sep 3rd, 2018 8:06pm
GetHuman-byeatma indicated the issue is not fixed yet.
Sep 3rd, 2018 9:10pm
GetHuman-byeatma indicated the issue is not fixed yet.
Sep 3rd, 2018 9:11pm
GetHuman-byeatma indicated the issue is not fixed yet.
Sep 3rd, 2018 9:28pm
GetHuman-byeatma indicated the issue is not fixed yet.
Sep 3rd, 2018 9:37pm