I deleted my account from Facebook and downloaded all my videos and pictures to my iClo...

GetHuman1053907's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1053907's own words
I deleted my account from Facebook and downloaded all my videos and pictures to my iCloud first. Now none of the videos I downloaded work. These are all videos of my children so I don’t want to hear there is no way of getting this account back. I did what I was suppose to do and these videos can not be replaced. I believe my account was under *****@***.com phone number ***-***-**** is the phone number attached to the account. Please help me get this information back
GetHuman1053907 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1053907
Aug 30th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 121800 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1053907 started working on this issue
Aug 30th 12:35am
GetHuman1053907 indicated the issue is not fixed yet.
Aug 30th 1:44am
GetHuman1053907 indicated the issue is not fixed yet.
Aug 31st 1:40am