The FB app stays running in my background on my iPhone. I NEVER log out. This morning...

GetHuman-cmckidz's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-cmckidz's own words
The FB app stays running in my background on my iPhone. I NEVER log out. This morning, when I opened the app it told me my session had expired and I needed to log back in. Then it told me my password wasn't good and I had to reset. I reset it. Then it told me I needed to do a two-step verification and a code would be sent to my email. Despite repeating this process MULTIPLE times, a code never came. Then it had me take a photo of myself with a code written on a piece of paper and I would receive an SMS message to reopen my password. Again, mulitpled attempts and no message. I NEED my FB for my job and MUST get back into my account IMMEDIATELY.
GetHuman-cmckidz did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-cmckidz
Aug 28th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 120017 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cmckidz started working on this issue
Aug 28th 4:41pm
GetHuman-cmckidz indicated the issue is not fixed yet.
Aug 28th 8:23pm