I am trying to link a Facebook business page to an instagram account for my client. I w...

GetHuman-casiele's customer service issue with Facebook from August 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-casiele will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-casiele can let us know if they help or not.
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The issue in GetHuman-casiele's own words
I am trying to link a Facebook business page to an instagram account for my client. I work at Bazaarvoice. The accounts I would like to link are the instagram account, lala.foods, and the Facebook page, LALAFOODSUSA. **In Facebook, I have logged in as the client under the username *Add Cover Photo*Lala US . I've ensured that Lala US does have admin rights to the LALAFOODSUSA Facebook page. **Within the Instagram app, I followed the instructions shown here: https:**help.instagram.com****************. I am able to link the instagram account back to the Lala US Facebook account but I am unable to "Share To" the LALAFOODSUSA facebook page that Lala US facebook user managers. In fact, nothing shows up when I click back on the facebook icon from instagram linked accounts section of the instagram app, aside from a gray button that says unlink. **In order to connect this user's facebook account to the Bazaarvoice Curations portal, we need to have the lala faceboook and instagram accounts linked. This is the process for Bazaarvoice to manage Author Permission requests through the new Graph API. **Could I please get someone to contact me so that I can help support this client? We don't have the insight as to what is going wrong on our side.

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Facebook

Customer service issue
Reported by GetHuman-casiele
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 119976 others
0 customers following this

Timeline

GetHuman-casiele started working on this issue
Aug 28th, 2018 4:14pm

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