I am trying to link a Facebook business page to an instagram account for my client. I w...

GetHuman-casiele's customer service issue with Facebook from August 2018

3 views
 | 
119976 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-casiele's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-casiele's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-casiele will want to follow the link below to head to their help center. We will check on GetHuman-casiele later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-casiele may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-casiele's own words
I am trying to link a Facebook business page to an instagram account for my client. I work at Bazaarvoice. The accounts I would like to link are the instagram account, lala.foods, and the Facebook page, LALAFOODSUSA. **In Facebook, I have logged in as the client under the username *Add Cover Photo*Lala US . I've ensured that Lala US does have admin rights to the LALAFOODSUSA Facebook page. **Within the Instagram app, I followed the instructions shown here: https:**help.instagram.com****************. I am able to link the instagram account back to the Lala US Facebook account but I am unable to "Share To" the LALAFOODSUSA facebook page that Lala US facebook user managers. In fact, nothing shows up when I click back on the facebook icon from instagram linked accounts section of the instagram app, aside from a gray button that says unlink. **In order to connect this user's facebook account to the Bazaarvoice Curations portal, we need to have the lala faceboook and instagram accounts linked. This is the process for Bazaarvoice to manage Author Permission requests through the new Graph API. **Could I please get someone to contact me so that I can help support this client? We don't have the insight as to what is going wrong on our side.
GetHuman-casiele did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-casiele fixed the problem
We are waiting for GetHuman-casiele to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-casiele fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-casiele
Aug 28th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 119976 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-casiele started working on this issue
Aug 28th 4:14pm