I am trying to link a Facebook business page to an instagram account for my client. I w...

GetHuman-casiele's customer service issue with Facebook from August 2018

7 views | 119976 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-casiele's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-casiele's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-casiele will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-casiele can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-casiele may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-casiele's own words
I am trying to link a Facebook business page to an instagram account for my client. I work at Bazaarvoice. The accounts I would like to link are the instagram account, lala.foods, and the Facebook page, LALAFOODSUSA. **In Facebook, I have logged in as the client under the username *Add Cover Photo*Lala US . I've ensured that Lala US does have admin rights to the LALAFOODSUSA Facebook page. **Within the Instagram app, I followed the instructions shown here: https:**help.instagram.com****************. I am able to link the instagram account back to the Lala US Facebook account but I am unable to "Share To" the LALAFOODSUSA facebook page that Lala US facebook user managers. In fact, nothing shows up when I click back on the facebook icon from instagram linked accounts section of the instagram app, aside from a gray button that says unlink. **In order to connect this user's facebook account to the Bazaarvoice Curations portal, we need to have the lala faceboook and instagram accounts linked. This is the process for Bazaarvoice to manage Author Permission requests through the new Graph API. **Could I please get someone to contact me so that I can help support this client? We don't have the insight as to what is going wrong on our side.

GetHuman-casiele did not yet indicate what Facebook should do to make this right.

How GetHuman-casiele fixed the problem

We are waiting for GetHuman-casiele to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-casiele fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-casiele
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 119976 others
0 customers following this


GetHuman-casiele started working on this issue
Aug 28th, 2018 4:14pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies