I can’t get my six digit security code*My account has been hacked*They changed my passw...

GetHuman-sweetklp's customer service issue with Facebook from August 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sweetklp will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sweetklp can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sweetklp's own words
I can’t get my six digit security code*My account has been hacked*They changed my password and passcode *Facebook is on the brink of blocking me*I need to change my password and strengthen my privacy settings *I’ve received massive friend requests this month, one of my “friends” hacked into my account *Yesterday at *:** AM August **,**** a person that claimed that they worked for Facebook said that I won the Facebook lottery (they hacked my phone number and email) the scam claimed that I won $***K on some Facebook lottery.*The FBI refuse to help me and monitor my internet usage, the police refuse to look at my text history, they only got the numbers of the scammers (which I doubt that they are going to stop them from scamming other people)*They luckily didn’t get my social security number, bank account numbers or debit card number. *I’m sort of stuck here*I want to save my account

GetHuman-sweetklp did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-sweetklp
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 119905 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sweetklp started working on this issue
Aug 28th, 2018 3:16pm

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