This is the *th message that I am sending you. ********** I understand that there are...

GetHuman-jphtlpz's customer service issue with Facebook from August 2018

19 views | 119846 similar | 0 following
Help with my Facebook issue
GetHuman-jphtlpz's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jphtlpz will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jphtlpz can let us know if they help or not.
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The issue in GetHuman-jphtlpz's own words
I was trying to logging into my Facebook account. ... This is the *th message that I am sending you. ********** I understand that there are *.* billions subscribers that's why I waited* * weeks from my last complain on ********.*********** I am not able to get into my Facebook account for over * months. Before I had this problem, I'd sign in with my password, and for the second step verification, the system would send the six digit code to my cell phone. That was it, and I was in. ********** But then, about * months ago, for the second step verification, the system would ask me to provide the login code, but I am not getting the * digit code on my cell phone which is (***)***-****.********* When the system asks me for the *nd step verification, I am getting this message as follows:*Authentication required. *you will get an SMS shortly with a login code to use for logging in. ********** I have sent you a pic of my driver license to verify that I am Japhet Lopez I have sent you about * messages letting you know my predicament to no avail. Can you help me login into my Facebook account in any way, please?**Thanks,**Japhet Lopez
This was especially frustrating because I had to send you * messages before getting a response from you couple of days ago.
I want Facebook to help me resolve my problem that I don't access to my Facebook account
I've been Facebook's customer since **** if
No
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Facebook

Logging into Facebook
Customer service issue
Reported by GetHuman-jphtlpz
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 119846 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jphtlpz started working on this issue
Aug 28th, 2018 2:12pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 30th, 2018 7:50am
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 31st, 2018 6:59pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 31st, 2018 7:00pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 31st, 2018 7:03pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 31st, 2018 7:05pm
GetHuman-jphtlpz shared this issue with friends on Facebook
Aug 31st, 2018 7:05pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Aug 31st, 2018 7:10pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Sep 1st, 2018 3:55pm
GetHuman-jphtlpz indicated the issue is not fixed yet.
Nov 14th, 2018 12:44am
GetHuman-jphtlpz indicated the issue is not fixed yet.
Nov 14th, 2018 12:45am

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