when i login it tells me to *Please confirm your identity*It looks like you're trying t...

GetHuman1046343's customer service issue with Facebook from August 2018

7 views | 119844 similar | 0 following
Help with my Facebook issue
GetHuman1046343's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1046343 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1046343 can let us know if they help or not.
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The issue in GetHuman1046343's own words
when i login it tells me to *Please confirm your identity*It looks like you're trying to make a change to your account from a device or location that you don't usually use. We'll need to walk you through a few steps to confirm your identity. Learn more.***Choose a security check***Do a security check**Choose a security check*How do you want to confirm your identity? You can try each option multiple times.*Learn More*Approve your login on another phone or computer*Identify photos of friends (hourly limit exceeded)*Approve login*To continue, please approve this login on a phone or computer you've used before.** mobile* Facebook for Android (Today at **:**)* laptop* Opera Mini (Today at **:**)* laptop* Firefox for Windows * (* August at **:**)* laptop* Chrome for Windows ** (** July at **:**)* laptop* Firefox for Windows * (** July at **:**)* laptop* Firefox for Windows * (* July at **:**)

GetHuman1046343 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1046343
Aug 28th, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 119844 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1046343 started working on this issue
Aug 28th, 2018 2:11pm
GetHuman1046343 indicated the issue is not fixed yet.
Aug 29th, 2018 3:17pm

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