A person named Paul Jackson (Wollongong Australia) has used photos of me from my Facebo...

GetHuman-elvkel's customer service issue with Facebook from August 2018

6 views | 119677 similar | 0 following
Help with my Facebook issue
GetHuman-elvkel's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elvkel will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elvkel can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-elvkel's own words
A person named Paul Jackson (Wollongong Australia) has used photos of me from my Facebook page and has altered them in a sexual way with comments and put them onto his Facebook page. This person also joined my work Facebook page and acted like he*she was in a relationship with me - even using my son's name in the comments to further his*her cause. *I have reported this to the police, but I know the police are busy and have their hands full.*I was wondering if it was possible for Facebook to help me locate this persons IP address or even the suburb in which this account originated from. This persons fake account got pulled down from Facebook on the **th of July. *Thank you for your time and any help would be greatly appreciated.

GetHuman-elvkel did not yet indicate what Facebook should do to make this right.

How GetHuman-elvkel fixed the problem

We are waiting for GetHuman-elvkel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-elvkel fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-elvkel
Aug 28th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 119677 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-elvkel started working on this issue
Aug 28th, 2018 11:18am
GetHuman-elvkel indicated the issue is not fixed yet.
Aug 28th, 2018 9:06pm
GetHuman-elvkel indicated the issue is not fixed yet.
Aug 29th, 2018 11:46pm