My account has been hacked and the person that has done it has hacked it using my phone...

GetHuman-raydillo's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raydillo's own words
My account has been hacked and the person that has done it has hacked it using my phone number which leads me to an account labeled under "Ashley Johnson", and I have no idea how but it has kicked me off of my messenger and Facebook and I can now no longer long into either one or change my password because I have no access to my old email and my current phone number is not on my profile any more which is labeled "Dillon Ray Hemphill". I have took pictures of both accounts and can show where it will no longer let me long in, I would appreciate very much if you can help me resolve this matter thank you very much!
GetHuman-raydillo did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-raydillo
Aug 28th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 119371 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-raydillo started working on this issue
Aug 28th 3:32am
GetHuman-raydillo indicated the issue is not fixed yet.
Aug 28th 4:33am