My mother’s account has been hacked, we have been trying to recover it but her emails w...

GetHuman-boonehan's customer service issue with Facebook from August 2018

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The issue in GetHuman-boonehan's own words
My mother’s account has been hacked, we have been trying to recover it but her emails were also hacked and she no longer has access to that phone but she has all the personal information about the account and can even tell you friends and anything you need to know about her account she is desprate to get back in and have her photos and memories is there any other way to help her recover her account
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Customer service issue
Reported by GetHuman-boonehan
Aug 28th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 119228 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-boonehan started working on this issue
Aug 28th 1:07am