I learned from friends who received friend requests (though they were already friends...

GetHuman-marcved's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-marcved's own words
I learned from friends who received friend requests (though they were already friends) that my account had been hacked. I notified friends in a post from me and proceeded to change my password. I received an email that Saturday, **** saying that my password had been changed and if I myself had made the move I could disregard the email. I tried to get back onto my account and was notified that it had been disabled. Consequently, with the former or the new password, I am unable to sign on. I was also notified that my *****@***.com would not be recognized because there is already an account under that email. A friend told me yesterday that it looks like I am requesting charitable donations since she received that message. I can't even sign on, so I am definitely not the one requesting donations, nor would I be doing so under any circumstances. What can be done about this? On Facebook I am known as Marcy Tuttle Vedral. Please help with this issue--it is very frustrating, to say the least!
GetHuman-marcved did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-marcved fixed the problem
We are waiting for GetHuman-marcved to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-marcved
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 119163 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-marcved started working on this issue
Aug 27th 11:42pm
GetHuman-marcved indicated the issue is not fixed yet.
Aug 29th 1:36am
GetHuman-marcved indicated the issue is not fixed yet.
Aug 29th 1:39am
GetHuman-marcved indicated the issue is not fixed yet.
Aug 31st 3:30am
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd 6:51pm
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd 7:02pm
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd 7:04pm