I learned from friends who received friend requests (though they were already friends...

GetHuman-marcved's customer service issue with Facebook from August 2018

14 views | 119163 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-marcved will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-marcved can let us know if they help or not.
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The issue in GetHuman-marcved's own words
I learned from friends who received friend requests (though they were already friends) that my account had been hacked. I notified friends in a post from me and proceeded to change my password. I received an email that Saturday, **** saying that my password had been changed and if I myself had made the move I could disregard the email. I tried to get back onto my account and was notified that it had been disabled. Consequently, with the former or the new password, I am unable to sign on. I was also notified that my *****@***.com would not be recognized because there is already an account under that email. A friend told me yesterday that it looks like I am requesting charitable donations since she received that message. I can't even sign on, so I am definitely not the one requesting donations, nor would I be doing so under any circumstances. What can be done about this? On Facebook I am known as Marcy Tuttle Vedral. Please help with this issue--it is very frustrating, to say the least!

GetHuman-marcved did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-marcved
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 119163 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-marcved started working on this issue
Aug 27th, 2018 11:42pm
GetHuman-marcved indicated the issue is not fixed yet.
Aug 29th, 2018 1:36am
GetHuman-marcved indicated the issue is not fixed yet.
Aug 29th, 2018 1:39am
GetHuman-marcved indicated the issue is not fixed yet.
Aug 31st, 2018 3:30am
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd, 2018 6:51pm
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd, 2018 7:02pm
GetHuman-marcved indicated the issue is not fixed yet.
Sep 3rd, 2018 7:04pm

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