I learned from friends who received friend requests (though they were already friends...
GetHuman-marcved's customer service issue with Facebook from August 2018
Help with my Facebook issue
The issue in GetHuman-marcved's own words
I learned from friends who received friend requests (though they were already friends) that my account had been hacked. I notified friends in a post from me and proceeded to change my password. I received an email that Saturday, **** saying that my password had been changed and if I myself had made the move I could disregard the email. I tried to get back onto my account and was notified that it had been disabled. Consequently, with the former or the new password, I am unable to sign on. I was also notified that my *****@***.com would not be recognized because there is already an account under that email. A friend told me yesterday that it looks like I am requesting charitable donations since she received that message. I can't even sign on, so I am definitely not the one requesting donations, nor would I be doing so under any circumstances. What can be done about this? On Facebook I am known as Marcy Tuttle Vedral. Please help with this issue--it is very frustrating, to say the least!
GetHuman-marcved did not yet indicate what Facebook should do to make this right.
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