I set up the two step authentication and the next day my phone was stolen. It was chea...

GetHuman-jennkris's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-jennkris's own words
I set up the two step authentication and the next day my phone was stolen. It was cheaper for me to purchase a new phone with new line of service so I did, which caused me to have to get a new phone number. Now I am unable to sign into my fb because I can't receive the text to verify its me. I have tried taking a picture holding the hand written sign multiple times but have never heard anything back from it. I still can't log into my Facebook account.
GetHuman-jennkris did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jennkris
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 10 customers so far
Similar issue to 119129 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jennkris started working on this issue
Aug 27th 11:08pm
GetHuman-jennkris indicated the issue is not fixed yet.
Aug 29th 6:20am