HELP!!! Ever since using a *nd hand iphone *, each time someone new messages me, or i m...

GetHuman-nov_'s customer service issue with Facebook from August 2018

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The issue in GetHuman-nov_'s own words
HELP!!! Ever since using a *nd hand iphone *, each time someone new messages me, or i message them, all our previous conversation deletes... from years and years of conversation...its all just gone!! Its the same on my laptop. Gone. But only with specific people, not everyone, it has happened to about * people now. I am afraid to message anyone now or receive messages as I dont know if I will ever receive my old messages back. I have since upgraded to a iphone *. But the problem is still occurring. Also these messages are not in my archived. Please help.
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Customer service issue
Reported by GetHuman-nov_
Aug 27th, 2018 - 4 mons ago
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GetHuman-nov_ started working on this issue
Aug 27th 10:46pm