I recently got a new phone And I try logging in but It's been so long since I've logge...

GetHuman1043252's customer service issue with Facebook from August 2018

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The issue in GetHuman1043252's own words
I recently got a new phone And I try logging in but It's been so long since I've logged in I forgot my password was . So I go to the forgot password I did all the steps and I got a code sent to my phone number I put the code in in a gave me an error every time I put it . I've even tried having the code sent to my email and still a gave me an error when I put the code in. So now it's telling me I've tried putting in a code to many times in the asked me to wait a few minutes it's been ** hours and have still not able to log into my account. What I would like to do is just reset my password and log in to my account I have only information I have my phone number by email everything you need just please help me.
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Facebook

Customer service issue
Reported by GetHuman1043252
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 118893 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1043252 started working on this issue
Aug 27th 7:41pm