Someone has hacked my Facebook account there are two accounts of me this has been repor...

GetHuman-judydefu's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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GetHuman-judydefu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-judydefu will want to follow the link below to head to their help center. We will check on GetHuman-judydefu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-judydefu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-judydefu's own words
Someone has hacked my Facebook account there are two accounts of me this has been reported last week and I am still getting friend requests from the fact account, I call a Customer service phone number but I believe it is another hack situation I don't kn please give me the correct advice I truly need a contact phone, the number I called* I believe is not Facebook. Scared me saying my whole Identity was taken there are several accounts , an obscene being shared about me with using my photo the number is * *** *** **** his name is Gary Edward looking for money to give me Security, please contact me as soon as Possible I am elderly and frightened please help me, I went to Verizon with my phone last week and they reported this the fake account it still there and people are requesting a friend request i have not accepted any one please call me at *** -***-****
GetHuman-judydefu did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-judydefu
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 118839 others
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GetHuman-judydefu started working on this issue
Aug 27th 6:40pm