I cannot access my deactivated account. I have had this account for many years but temp...

GetHuman-nadamson's customer service issue with Facebook from August 2018

3 views | 118799 similar | 0 following
Help with my Facebook issue
GetHuman-nadamson's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nadamson will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nadamson can let us know if they help or not.
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The issue in GetHuman-nadamson's own words
I cannot access my deactivated account. I have had this account for many years but temporarily deactivated this account about **months ago. I am now trying to reactivate it and it will not allow. I called a hot line to get help at ***.***.**** ext ***. A man named Alex tried to get a bunch of personal info from me and then attempted to charge me to reactivate this free service and thus gain my credit card info in return. Very fishy stuff. All I wanted to do was activate my account. From a customer that is on the fence, obviously, about whether or not to use this service, the effort its taking me to reactivate my account sure is helping make that choice much easier in keeping it deactivated. If I don't hear back today Ill likely not consider this again and just forget it exists like I have for **months but we will see how quick this can happen or not.

GetHuman-nadamson did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-nadamson
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 118799 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-nadamson started working on this issue
Aug 27th, 2018 6:15pm
GetHuman-nadamson indicated the issue is not fixed yet.
Aug 27th, 2018 7:26pm

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