My daughter's facebook account was hacked * days ago, they are posting inappropriate th...

GetHuman1042496's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1042496's own words
My daughter's facebook account was hacked * days ago, they are posting inappropriate things, trying to get bank acc numbers st. Myself and several others have been in touch with facebook because she or we can not get any joy. She had tried change g password etc with no joy (we are really worried now). You must stop this now because all if her friends are ring hacked it us getting her serious. Please do something about this.
GetHuman1042496 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1042496
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 118730 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1042496 started working on this issue
Aug 27th 5:25pm
GetHuman1042496 indicated the issue is not fixed yet.
Aug 28th 3:40am
GetHuman1042496 indicated the issue is not fixed yet.
Aug 28th 7:44am