My name is Sylvia Ponga. My Facebook email is *****@***.com and my password is candid...

GetHuman-pongasyl's customer service issue with Facebook from August 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pongasyl's own words
My name is Sylvia Ponga. My Facebook email is *****@***.com and my password is candid. Recently I tried logging in to my account and it keeps telling me that I reset my password. I can't remember my ovi email password because I normally just use it to log in to Facebook. My mobile number is (****)*********, Zambian line. I can't log in and I have not received the code to my mobile number. I have been trying. Please help!! I think someone hacked into my account. Please send the code to reset my pass word to the number provided..
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Customer service issue
Reported by GetHuman-pongasyl
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pongasyl started working on this issue
Aug 27th 3:48pm
GetHuman-pongasyl shared this issue with friends on Facebook
Aug 27th 3:49pm
GetHuman-pongasyl indicated the issue is not fixed yet.
Aug 27th 5:00pm
GetHuman-pongasyl shared this issue with friends on Facebook
Aug 27th 5:14pm
GetHuman-pongasyl confirmed the issue is fixed. Hooray!
Aug 28th 4:56pm