hello my account was hacked last week so i changed my security settings. then i was so...

GetHuman-tabele's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-tabele's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tabele will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tabele can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tabele's own words
hello my account was hacked last week so i changed my security settings. then i was somehow unable to log in becuz of the settings i couldn't get back in.. so i then created a new facebook account... well today i wake up to not having the new account as someone reported it as a fake account.. my old account is still up.. but i cannot log into it becuz of the setting and sending the code to my phone.. well i can't get the code becuz the phone number was taken out when i opened the new account... i cannot get in... i sent a gov issued id last week and havent' heard anything.. please help.. this is such a mess.. not only was i hacked the hacker was able to get my bank account info and took $**** from my account.. sooo please someone call me email me something...

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Facebook

Customer service issue
Reported by GetHuman-tabele
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 118557 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tabele started working on this issue
Aug 27th, 2018 3:09pm
GetHuman-tabele indicated the issue is not fixed yet.
Aug 27th, 2018 4:37pm
GetHuman-tabele indicated the issue is not fixed yet.
Aug 31st, 2018 1:29am

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