Fans and followers of my page "Kidstopia" do not see the button to send the page messag...

GetHuman-omaramoh's customer service issue with Facebook from August 2018

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The issue in GetHuman-omaramoh's own words
Fans and followers of my page "Kidstopia" do not see the button to send the page messages until they communicate with me. I do not know why, despite activating the button, I went to the help center to follow the steps to activate the button sent and found that I have to go to the settings and then to a General and then click on the messages to be activated and when I went to the General did not find the word of the messages to squeeze it and activate Inbox of the page to communicate with my audience
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Customer service issue
Reported by GetHuman-omaramoh
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Timeline
GetHuman-omaramoh started working on this issue
Aug 27th 7:38am
GetHuman-omaramoh confirmed the issue is fixed. Hooray!
Aug 27th 7:39am