Hi,**My company already has a facebook page for our fans & followers. But unfortunately...

GetHuman-paultai's customer service issue with Facebook from August 2018

118144 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-paultai's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-paultai's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-paultai will want to follow the link below to head to their help center. We will check on GetHuman-paultai later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-paultai may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-paultai's own words
Hi,**My company already has a facebook page for our fans & followers. But unfortunately, when the ex-employee left, he did not leave the account email or password.**We want to continue using the page as we already have our followers and they have liked our page. Also we wish to keep all the past information about our marketing events that were posted to be intact.**Kindly let me know if there is any possible way to retrieve the log-ins for our company FB page. Looking forward to your reply at your soonest. Thanks
GetHuman-paultai did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-paultai fixed the problem
We are waiting for GetHuman-paultai to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-paultai fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-paultai
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 118144 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-paultai started working on this issue
Aug 27th 6:12am