I have a new phone number and cannot remember my password. When I try to reset it will...

GetHuman1040429's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1040429's own words
I have a new phone number and cannot remember my password. When I try to reset it will only send to my old number which is currently out of service and I have no access to it. I am only able to get in touch with one trusted contact, Debbie Lew who provided me with a code which I entered but it is saying invalid. I am frustrated and desperate to get back into my account. When I type in my email address it is saying no account found.
GetHuman1040429 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1040429
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 118095 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1040429 started working on this issue
Aug 27th 4:57am
GetHuman1040429 indicated the issue is not fixed yet.
Aug 27th 11:29am
GetHuman1040429 indicated the issue is not fixed yet.
Aug 27th 11:30am